Play Smart. Stay in Control.
The 99ar Responsible Gaming Commitment
At 99ar, we believe that gambling is entertainment — a way to enjoy cricket betting, slots, and live casino games in your own time and on your own terms. But we also know that for some players, that balance can shift. This page explains every tool, policy, and safeguard that 99ar has built into the platform to keep every Bangladeshi player safe, informed, and always in control of their experience.
Gambling Should Always Feel Like a Choice, Not a Compulsion
99ar is built for Bangladeshi players who want to enjoy world-class betting entertainment responsibly. From the moment you create your account to every session you play, our platform is designed to give you complete transparency — over how much you spend, how long you play, and when it might be time to step back.
Problem gambling is a recognised issue in every market where online gaming operates. 99ar takes this seriously. We do not profit from players who are gambling beyond their means, and we actively monitor player behaviour to identify and support anyone who may be at risk.
Whether you are a regular BPL cricket bettor, a slots enthusiast, or a live casino player, the responsible gaming tools described on this page are available to you at any time — free of charge, without judgment, and effective immediately upon request.
Safe & Secure Environment
Every 99ar account is protected with SSL encryption and optional two-factor authentication. Your personal and financial data is stored securely, and our fraud prevention systems run continuously in the background to protect your account from unauthorised access.
Transparent Transactions
Every deposit, withdrawal, and wager made on 99ar is recorded in your account history in real time. You can review your full transaction log at any time, giving you a clear picture of how much you have spent and won across all games and betting markets.
Strict 21+ Age Verification
99ar enforces a zero-tolerance policy on underage gambling. Every new account must pass an age declaration at registration, and KYC document verification is required before any withdrawal is processed. Accounts suspected of being held by a person under 21 are suspended immediately pending investigation.
24/7 English Support
Our customer support team is available around the clock, every day of the year, via live chat and email at [email protected]. If you have a concern about your own gambling behaviour or that of someone you know, our team is trained to listen without judgment and to connect you with the right tools immediately.
Five Tools to Keep You in Control
99ar provides every registered player with a suite of responsible gaming tools that can be activated instantly. You do not need to explain yourself or wait for approval — simply contact support and the tool goes live on your account within minutes.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, 99ar will not accept further deposits until the relevant period resets. Limits can be lowered at any time with immediate effect. Increasing an existing limit requires a 72-hour cooling-off period before it takes effect — a deliberate friction designed to prevent impulsive decisions.
Instant ActivationSession Time Limits
Define the maximum duration of any single gaming session. Once you reach your set time, you will receive a reality-check notification and your session will be paused. You can set session limits ranging from 30 minutes to several hours, helping you maintain a healthy balance between entertainment and the rest of your day.
Daily / WeeklyReality Check Reminders
Enable periodic pop-up reminders that appear during your gaming session at intervals you choose — every 30 minutes, every hour, or every two hours. Each reminder shows your total time played during the current session and your net result, giving you a factual snapshot of your activity without interrupting your enjoyment unnecessarily.
ConfigurableTime-Out / Cooling-Off Period
If you need a short break from gambling, request a time-out period of 24 hours, 48 hours, one week, or one month. During a time-out, you cannot log in, deposit, or place bets on 99ar. You will still be able to withdraw any remaining balance during the cooling-off period. Time-outs are activated immediately upon request to our support team.
Up to 1 MonthSelf-Exclusion
Self-exclusion is our most comprehensive responsible gaming tool. Players who believe their gambling has become problematic can request to have their account permanently excluded from the 99ar platform for a minimum period of six months, or permanently. During self-exclusion, your account is closed, all marketing communications are stopped, and re-registration is blocked.
Permanent OptionLoss Limits
In addition to deposit limits, 99ar allows you to set a maximum net loss threshold over a defined period. Once your losses reach the limit you have set, your ability to place further bets will be paused for the remainder of that period. This tool is particularly useful for players who want to protect themselves against chasing losses during a bad run.
Daily / Weekly / MonthlyHow to Activate Any Tool: To activate any of the responsible gaming tools listed above, simply send a message to our support team at [email protected] with your registered username and the specific tool you would like to enable. All requests are processed within 30 minutes, 24 hours a day, 7 days a week, including Eid and public holidays (Bangladesh Standard Time, UTC+6).
Recognising Problem Gambling Early
Problem gambling rarely appears overnight. It tends to develop gradually, often going unnoticed until it has already begun to affect a player's finances, relationships, or mental wellbeing. The earlier the warning signs are recognised — whether by the player themselves or by someone close to them — the easier it is to address.
The following behavioural patterns are commonly associated with gambling harm. If you recognise any of these in yourself or in someone you know, we encourage you to use 99ar's responsible gaming tools or to reach out to our support team directly.
- Gambling with money you cannot afford to lose — using funds set aside for rent, food, utilities, or family expenses in Dhaka, Chittagong, or elsewhere.
- Feeling an urge to increase your bet sizes or deposit amounts in order to recapture the excitement of earlier wins.
- Chasing losses — continuing to gamble after a losing streak in the belief that a big win is imminent and will recover what you have spent.
- Spending significantly more time gambling than you originally intended, or finding it difficult to stop once you have started a session.
- Concealing your gambling activity from family members, friends, or colleagues — feeling a need to hide deposits, withdrawals, or the amount of time spent on the platform.
- Gambling as a means of escaping stress, anxiety, or personal problems rather than for entertainment — using it to cope with difficult emotions.
- Borrowing money from friends, family, or financial institutions to fund gambling activity, or selling personal possessions to continue playing.
- Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop your gambling activity.
- Neglecting personal, professional, or academic responsibilities — including missing work, skipping family events, or ignoring important commitments — due to time or money spent gambling.
A Quick Self-Check: Are You Gambling Responsibly?
Honest self-reflection is one of the most effective tools for maintaining a healthy relationship with gambling. Review the questions below. If you answer "yes" to two or more of them, we recommend activating one or more of the 99ar responsible gaming tools described above, or contacting our support team for a private, judgment-free conversation.
This Is Not a Clinical Diagnosis: The self-check below is an awareness tool only and does not constitute a clinical assessment of gambling disorder. If you have serious concerns about your gambling behaviour, please seek professional support in addition to using the tools available on 99ar.
What 99ar Pledges to Every Player
Responsible gaming is not a tick-box exercise at 99ar. It is embedded into our platform design, our staff training, and our player communication practices. Below are the commitments that every 99ar player can hold us accountable to, from the moment they register to the day they choose to close their account.
We Will Never Market to Vulnerable Players
99ar does not send promotional communications — including bonus offers, free bet notifications, or seasonal promotions related to Eid, Pohela Boishakh, or BPL season — to any player who has activated a time-out, self-exclusion, or deposit limit on their account. Marketing suppression is applied automatically at the account level.
We Will Enforce the 21+ Age Policy Without Exception
Every account is subject to age verification at registration and may be subject to repeat verification at any point during the account lifecycle. No withdrawal will be processed from an account where age verification has not been satisfactorily completed. Accounts confirmed to be held by a person under 21 are permanently closed.
We Will Monitor and Act on Behavioural Risk Signals
99ar uses automated monitoring to track patterns that may indicate gambling harm — including rapid deposit sequences, extended session durations, and significant loss trajectories. Where our systems flag a player as potentially at risk, our responsible gaming team will make proactive contact with information about available support tools.
We Will Process Self-Exclusion Requests Immediately
A player who contacts 99ar to request self-exclusion will have their account suspended within 30 minutes of the request being received, regardless of the time of day or day of the week. We do not ask players to justify a self-exclusion request, and we do not attempt to retain self-excluding players with counter-offers or bonus incentives.
We Will Provide Full Transparency Over Your Account Activity
Every player has the right to request a full transaction history and game session log for their account at any time. This data is provided free of charge within 48 hours of the request being made. The data includes all deposits, withdrawals, bet placements, game outcomes, and session timestamps recorded on the account since registration.
You Are Not Alone — Support Is Always Available
If you are concerned about your own gambling or that of someone close to you, reaching out is the most important step you can take. 99ar's support team is available 24 hours a day, and we will always treat your concern with complete confidentiality and respect.
Email Our Support Team
Write to us at [email protected] at any time of day or night. Mention in your message that your enquiry is related to responsible gaming and it will be prioritised by our trained welfare team. We respond to all responsible gaming enquiries within 2 hours (Bangladesh Standard Time, UTC+6).
Live Chat Support
99ar's live chat is available around the clock via your player account. If you need to activate a responsible gaming tool urgently — including an immediate time-out or self-exclusion — live chat is the fastest channel. Our support agents are trained in responsible gaming and will guide you through the process step by step, in plain English.
Educational Resources
99ar's FAQ section contains detailed guidance on how to set responsible gaming limits, how self-exclusion works, and what to expect during the KYC verification process. Players based in Dhaka, Sylhet, Chittagong, Rajshahi, and other cities across Bangladesh are encouraged to familiarise themselves with these resources before they need them.
A Note on Confidentiality
All responsible gaming conversations with the 99ar support team are treated with strict confidentiality. Your contact will not be shared with other players, third parties, or used for any commercial purpose. 99ar does not penalise players for raising responsible gaming concerns — doing so will never result in account restrictions, bonus forfeiture, or reduced service access beyond the specific tools you choose to activate.
Ready to Play? Do It the Right Way.
99ar offers hundreds of cricket betting markets, premium slots, and live casino tables — all accessible with instant bKash and Nagad deposits. Set your limits, play within your means, and enjoy the experience.